Shipping

Our Cellar Door is open for craft chocolate tasting flights and order collection 9:00am - 3:20pm Monday to Friday. You can see more information here.

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We use NZ Post for orders in New Zealand, with overnight delivery on most orders, while deliveries to a rural address may take a day or two longer. All orders are tracked.

International orders are sent using DHL Express. They are often delivered within two to three days, at the most within a week. All orders are tracked. Canadian orders - please see the note below.

Gifting
We can include a hand written gift card with your order. Just let us know the message when you make your order.

Shipping Days
We send orders Monday through Friday. Orders received by 9am on a shipping day will be sent the same day.

Orders are packed to minimise potential heat damage in the post. We instruct couriers to leave parcels in a cool and shaded spot if nobody is home - please make sure you have a suitable spot for orders to be left.

International Delivery - DHL Express
We use DHL Express for international orders. Orders to the USA, Canada and Australia are regularly delivered within two days, at the most within a week.

We ship orders of up to 30 bars to the following countries: Australia, Canada, USA, China, Cook Islands, Fiji, Hong Kong, India, Indonesia, Japan, Laos, Macau, Malaysia, Mexico, New Caledonia, Papua New Guinea, The Philippines, Samoa, Singapore, Sri Lanka, South Korea, Taiwan, Tonga, Vietnam.

Canadian orders: you will have to pay applicable provincial taxes on entry to Canada. 
- Orders sent via DHL take around 2-3 days to arrive, at the most within a week. DHL will contact you to collect the applicable taxes and duties before the shipment is delivered. Depending on the province you are in the percent will vary between 15% to 25% of the order value.
- We suggest you purchase through one of our Canadian retailers. If you want to buy a product not available at one of our retailers, please accept you will need to pay extra on its arrival.

EU countries and UK: with the EU VAT collection beginning 1 July 2021, we are not shipping to EU countries or the UK due to the requirement to collect VAT on orders. If you are based in the EU or UK and would like to order from us, please send us a message and we'll see what we can work out.

If the country you're ordering from is particularly hot, please note we cannot take responsibility for any melting that occurs in transit for international orders.

If you're based in a country we don't presently ship to, or wish to order more than 30 bars, please send us a message through our Contact Page and we will work out a delivery rate for you.